Track My Orders
1.TRACK MY ORDER HERE
2.If your tracking number ends with "SG" then
TRACK MY ORDER HERE
IMPORTANT : During COVID-19, delivery times may be longer than usual.
Q&A:
HOW SOON WILL I GET MY PACKAGE?
To US:
Processing Time: 1-2 working days.
Shipping Time: 3-10 working days. (From US warehouse)
If some product is out of stock in our warehouse. Don’t worry, we have backup storage in Asia and will ship your product directly from our warehouse if needed and your order will arrive within 12 to 17 working days.
To CA, AU, UK, DE, FR, IL:
Processing Time: 1-2 working days.
Shipping Time: 12-17 working days.
We will ship your product directly from our warehouse. Your time is invaluable, we won’t waste it.
We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
HOW CAN I TRACK MY ORDER?
A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your shipment.
HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Please allow 24-48 hours from the time you place your order for its status to update.
WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?
After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order, we also send a shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT?
We know how important your order is! JM Smartwatch provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but JM Smartwatch does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
WHY ISN'T MY TRACKING INFO UPDATING, IS THERE SOMETHING WRONG?
This is normal. The tracking information normally lags behind the true status of your package. If it hasn't updated in over 2 weeks, please contact us for support.
DO YOU SHIP INTERNATIONALLY?
Shipping zone: US, CA, AU, UK, DE, FR, IL.
In some instances, delivery may be delayed depending on your country's customs.
FREE Standard Shipping for all Orders. (Including customs taxes)