Delay may occurs during COVID-19, but all orders are guaranteed to delivered.

Contact Us


3 Easy Ways To Get In Touch

Our happily helpful Experts are on hand if you need them, whichever way you contact us.

1. Email Support: jmsmartwatch@hotmail.com

All inquiries are responded within 24 hours on business days.

2. JM Smartwatch (Physical address):

No. 211, Jinhua Road, Tianyuan District, Zhuzhou, Hunan, 412000, China

Working Day/Hours: Monday - Friday: 9AM to 6PM EST

3.Tel: 18674173586

  

FAQs:

💚HOW LONG WILL IT TAKE TO GET MY ORDER?

It is estimated that shipping will take 12-17 business days depending on the location.

💚WHY DOES MY TRACKING SHOW "NOT FOUND"? WHY DO I SEE NO UPDATES IN THE TRACKING INFORMATION OF MY ORDER?

If your order is shipped, its tracking information should be updated 3-7 days after its shipment. If the shipping method you selected is other express services, you should be able to track your order 2-3 days after its shipment. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.

💚WHERE DOES MY ORDER SHIP FROM?

We offer our service internationally, allowing individuals from any country experience the benefit of free shipping worldwide. To keep prices low we source our products from overseas and pass along the savings to you. Your order could ship from a variety of locations depending on the availability of our warehouses.

 

💚WILL I RECEIVE AN INVOICE FOR MY ORDER?

Once an order is placed and processed you will receive an email from JM Smartwatch with an invoice. Alternately, you could also check your order history for information regarding to your order.  

💚HOW DO I RETURN A PRODUCT?

Return Steps:

 

  1. To complete your return, we require a receipt or proof of purchase. Please contact us first with your order number and pictures of the product you received. (within 30 days after received your package)
  2. After we confirm, please return the product to us.
  3. The shipping cost of returned goods is paid by the buyer.
  4. The product must be original, along with the original packaging.
  5. Please select a logistics company with tracking information, the tracking information will be the proof of receipt of the product.
  6. Return address👉  JM smartwatch, No. 211, Jinhua Road, Tianyuan District, Zhuzhou, Hunan, 412000, China
  7. Don't forget to send us the tracking information!
  8. The refund will be completed within 24 hours after confirming the receipt of the product.

 

💚HOW DO I CANCEL MY ORDER?

If your order has not been processed and shipped, you are eligible to cancel it. Please send an email to our customer care team at jmsmartwatch@hotmail.com with your order number. 

  

All your orders can be tracked here: 

https://www.17track.net/en